OPERATIONS & LOGISTICS SPECIALIST

Who we are

Since 2017, Touton Specialty Coffee, a Hamburg-based specialty green coffee trader, has stood for the highest quality and personalized service. Our work is guided by transparency, sustainability, and the development of long-term partnerships — both with our producers and our customers. We believe in a culture of collaboration because we are convinced that only by working together can we take the coffee experience to a new level and help shape a vibrant and fairer coffee world.

As part of the Touton Group, our expertise in sourcing tropical products strengthens our global knowledge of coffee value chains. We are driven by a vision of sustainability that integrates responsible practices and meaningful impact. Through the Positive Agri Culture (PACT), we promote a model that unites quality, traceability, and a strong commitment to coffee-growing communities.

More than just an importer, we are a source of knowledge, inspiration, and support. We're here to guide you on your coffee journey, offering tailored solutions and expert advice to help you achieve your full potential. With a deep respect for tradition and a passion for innovation, we embrace the future of specialty coffee.

Mission

It is our mission to put people along the value chain at the centre of everything we do. Smooth and reliable operational processes are essential to achieving this.

The Operations & Logistics department acts as a key interface between Trade, customers, logistics, warehouses, accounting, as well as our international partners and service providers. To strengthen our team, we are looking for a committed and self-motivated professional with a focus on export and logistics.

What you can expect

Export Operations & Customer Support

• Independently managing export transactions from order confirmation through to delivery
• Direct communication and ongoing coordination with national and international customers
• Handling customer enquiries, call-offs and operational changes
• Coordinating and monitoring delivery schedules and shipments
• Preparing and managing the required export documentation
• Ensuring reliable and transparent communication with customers and internal stakeholders

Logistics & Warehouse Coordination

• Independently organising and coordinating national and international transports
• Close cooperation and coordination with freight forwarders and transport service providers
• Close coordination with our warehouse partners regarding goods availability, loading and delivery
• Monitoring and tracking shipments and transports
• Ongoing communication regarding collections, delivery dates, delays and operational changes
• Ensuring a smooth interface between Trade, customers, warehouses and logistics

Systems & Operations

• Independently maintaining and updating all relevant data, positions and processes in the systems used
• Carrying out regular checks and controls of operational data
• Ensuring an accurate and up-to-date data basis
• Documenting and following up on relevant operational processes
• Actively contributing to the further development and optimisation of operational processes

Accounting & Reporting Support

• Supporting Accounting with invoicing and other accounting-related processes
• Checking, allocating and documenting relevant documents and supporting records
• Supporting payment-related topics and reconciliations
• Preparing and maintaining reports, statistics and analyses
• Preparing relevant information for Trade and other internal departments

Communication & Interface Management

• Close and proactive cooperation with the Trade team
• Collaboration with Accounting, Logistics and other internal departments
• Communication and coordination with customers, warehouse partners, freight forwarders and other external partners
• Ensuring transparent and reliable communication throughout the supply chain

Import Operations Cover

• Covering the Import Operations colleague during holidays and other periods of absence
• Taking over and coordinating key operational import activities during these periods

What we look for

• Completed commercial/business administration training or comparable qualification
• Professional experience in export, operations, logistics or supply chain is desirable
• Experience in customer service and logistics coordination is an advantage
• Structured, independent and proactive way of working
• Strong sense of ownership and excellent organisational skills
• Good knowledge of MS Office, particularly Excel
• Experience with ERP systems is an advantage
• Strong communication and coordination skills
• Team-oriented and responsible approach
• Affinity for numbers and a careful, reliable way of working
• Good written and spoken German and English

What we offer

We offer a varied and responsible full-time position with a clear focus on export and logistics, where you’ll have plenty of room to take initiative and make a real impact. You’ll become part of a motivated and supportive team, with short decision-making processes, close collaboration, and an open company culture. Working in an international environment, you’ll have the opportunity to collaborate with diverse interfaces and develop your skills and career within a dynamic and growing company. 

We also contribute partially towards your HVV public transport ticket, making your daily commute a little easier. And, of course, you can look forward to excellent coffee all day long!